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Please use this form for general enquiries. 

Urgent issues should be discussed by calling PWDA direct on (02) 9370 3100

ONLINE CONTACT FORM GOES HERE

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New South Wales

Sydney
Mon–Fri 9am–5pm    
Street: Lvl 10, 1 Lawson Square, Redfern NSW 2016
Postal: PO Box 666, Strawberry Hills NSW 2012
Phone: 02  9370 3100
Toll Free: 1800 422 015
Fax: 02 9318 1372
TTY: 02 9318 2138
TTY Toll Free: 1800 422 016    
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Southern Highlands and Southern Tablelands Regions
Mon–Thur 9am–5pm
Street: 2 Holmhale Street, Bowral NSW 2576
Postal: PO Box 1254, Bowral NSW 2576  
Phone: 02 9370 3100
Toll Free: 1800 422 015
Fax: 02 4862 4306
TTY: 02 4862 5312
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Sutherland Shire
Mon–Thur 9am–5pm
Street: Office 2 Stapleton Community Centre, 3A Stapleton Avenue, Sutherland NSW 2232
Postal: PO Box 616, Sutherland NSW 1499
Phone: 02 9370 3100     
Toll Free: 1800 422 015     
Fax: 02 8539 7293     
TTY: 02 8539 7508     
TTY Toll Free: 1800 422 016     
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Queanbeyan Region
Mon–Thur 9am–5pm
Street: Shop 17 Cassidy’s Arcade, 72 Monaro Street, Queanbeyan NSW 2620
Postal: PO Box 615, Queanbeyan NSW 2620
Phone: 02 9370 3100
Toll Free: 1800 422 015
Fax: 02 6284 2594
TTY: 02 6284 2573
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Queensland

Bundaberg Region
Mon-Fri 11am–4.30pm
Street: Unit 14 Bundaberg Enterprise Centre, 20B Quay Street, Bundaberg QLD
           Also known as 2 Tantitha Street
Postal: PO Box 1630, Bundaberg QLD 4670
Also known as 2 Tantitha Street
Phone: 02 9370 3100
Toll Free: 1800 422 015
Fax: 07 4151 0004
TTY: 07 4151 0404
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Fraser Coast Region
Tues- Fri 9am–5pm
Street: Suite 16D, Level 2 The Signature Bldg, 19-21 Torquay Road, Hervey Bay QLD 4655
Postal: PO Box 3295, Hervey Bay DC QLD 4655
Phone: 02 9370 3100
Toll Free: 1800 422 015
Fax: 07 4325 4808
TTY: 07 3290 0493 
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Logan City Region
Mon-Thurs 9am-5pm
Street: Unit 5, Queens Road Shopping Village, 78-88 Queens Road, Kingston QLD 4114
Postal: PO Box 62, Kingston QLD 4114
Phone: 02 9370 3100
Toll Free: 1800 422 015
Fax: 07 3209 4787
TTY: 07 3290 0493
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Sunshine Coast Region
Mon-Fri 9am–5pm
Street: Unit 6, 9 Nicklin Way, Minyama QLD 4575
Postal: PO Box 21, Buddina Post Shop Buddina, QLD 4575
Phone: 02 9370 3100
Toll Free: 1800 422 015    
Fax: 07 5477 5324    
TTY: 07 5478 370    
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Mt Isa and Lower Gulf Communities 
Mon-Fri 9am–5pm    
Street: Unit 3/24 West Street, Mt Isa QLD 4825
Postal: PO Box 1615, Mt Isa QLD 4825
Phone: 02 9370 3100
Toll Free: 1800 422 015
Fax: 07 4743 8768
TTY: 07 4743 5131
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Driving Directions

Click the map to get driving directions to the head office (opens a new window)

map

By Train and Walking

The nearest train station is Redfern.

  • Use the Gibbons Street station exit (east) and cross the road.
  • Walk east towards the Redfern Police Station entrance.
  • At the door on the right of the Redfern Police Station entrance - press 1 and 0 then the bell symbol on the video intercom.
  • PWDA reception will be able to buzz you in through the security door and into the lifts.
  • Come up to Level 10 to Reception.

 Entrance to PWDA

 Intercom to Reception

Phone: 02 9370 3100
Toll Free: 1800 422 015
Fax: 02 9318 1372
TTY: 02 9318 2138
TTY Toll Free: 1800 422 016
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Media Contact

Phone: (02) 9370 3100 (reception)

Street Address

Level 10, 1 Lawson Square, Redfern, NSW 2016
Office Hours: 9am - 5pm weekdays

Postal Address

PO Box 666 Strawberry Hills NSW 2012 Australia

Do you have a complaint about our services or work? If so, we would be happy to hear from you. Your feedback will help us to make our services better.

For information about how to make a complaint, download one of the brochures below. For information in alternative formats please contact us on any of the PWDA phone, postal or electronic addresses.

  • To make a verbal complaint contact our Corporate Services Team on 1800 422 015
  • Written complaints can be sent to the e-mail address: This email address is being protected from spambots. You need JavaScript enabled to view it. or alternatively send to our address at PO Box 666, Strawberry  Hills, NSW 2012
  • Complaints can also be made in person at our address Level 10, 1 Lawson St., Redfern, NSW 2012
  • Complaints regarding suspected breaches of the ACFID Code of Conduct can be made to the ACFID Code of Conduct committee.  Information on how to make a complaint can be found on the ACFID website. Click here to go to the website. 

Plain English leaflet : Making a complaint about PWDA services (Word)

Easy English leaflet: Making a complaint about PWDA services (PDF)

Easy English leaflet: Making a complaint about your advocate (Word)

Service User Complaint Resolution policy and procedure (Word)

 

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