An NDIS plan sets out your goals for your life, says what supports you need, and what NDIS funding you will get.


What is a planning meeting?

A planning meeting is your chance to say what should be in your NDIS plan.

At a planning meeting an NDIS planner will talk to you about your life and the supports you need.The NDIS planner will write down what you tell them and take it back to the NDIA. A decision maker will use the information to decide what supports are reasonable and necessary for you. The NDIA set out what they mean by ‘reasonable and necessary supports’ here.

If the NDIA decide you need supports you will get an NDIS plan


How can I prepare for a planning meeting?

It is important to prepare for your meeting with the NDIS planner.

At the planning meeting you need to say what you do in your life, what you would like to do and what you need to do those things.

Before the meeting think about the information you want to tell the NDIS planner. If someone is coming with you to your planning meeting, you may want to have a pre-planning meeting with them.


Practical steps to prepare for your meeting

Following these steps will help you create a list of what you do on each day and what support you need. This information should form the basis of your NDIS plan.

To prepare for your planning meeting, firstly, think about your week:

What you do each day of the week?

Think about what you do from when you get up, to when you get to bed. It may help to write this down.

What supports do you need each day?

You may need support to do things in your life.  This may be support from another person or you may use equipment.

Support from a person may be from a friend or family or a paid worker. For example, you may have a person who comes and helps you on a Monday to go to an activity. You may get help every day from a friend that lives with you to navigate the stairs. For the NDIS, both types of help are ‘supports.’ Telling the NDIS planner about all the help you need or get will make it more likely that you get a plan that is right for you.

What you would like to do in your week, and what supports would you need to do this?

The NDIS planner may ask you what your goals or aspirations for your life are. This is a chance for you to say what you would like to do in your life, even if it is not possible for you to do it now.

When thinking about what you would like to do, think about how it would benefit you. Would you like to go to the gym to improve your health? Would learning a new skill help you progress towards employment or volunteering?  You can tell the NDIA planner why you think it is important for you to do something.

When thinking about new things you want to do think about how you would go about doing it. Would you need support to travel to a new activity? Would you need support whilst doing the activity? Would you need to buy new equipment? You can tell the NDIA about all the different supports you need to do something.

What evidence do you have to show how much the supports you need cost?

If you already have supports or equipment that you use in your life you can take scripts to the meeting to show how much they cost. This will help the NDIS planner to set an appropriate budget for you.

If you can get information about the things you would like to do and how much it would cost for you to do them, you can take this information to the planning meeting as well.  


The NDIS is a package of supports and services for people with disability in Australia. The National Disability Insurance Agency (known as the NDIA) is a government agency. They run the NDIS and make decisions about who can get the NDIS. 


Who can claim the NDIS?

To be eligible to apply for the NDIS, you must: 

  • Have Australian residency
  • Be under 65 years old
  • Live in an area where the NDIS is available
  • Have a permanent impairment or disability which affects your everyday life

Use the NDIS access checker to see if you are eligible to apply for the NDIS.

Please note that being eligible for the NDIS does not automatically mean you will get the NDIS. You have to apply for the NDIS, and your application is then reviewed by the NDIA.


How do I apply for the NDIS?  

If you get disability support services the NDIA will contact you to arrange a planning meeting. You can check here to see when the NDIS is coming to your area.

If you do not get disability support services and want to apply for the NDIS, you will need to get an access request form. You can find the number to call the NDIA for an access request form here. When you call the NDIA, you will be asked questions to see if you are eligible for the NDIS. The NDIA will then post a form to you.

If you need the form in a different format, tell the NDIA when you call them. You should receive the form within 2- 6 weeks.

The access request form will ask you for evidence which shows that you have a disability. The evidence could be a letter from your doctor. Read the form carefully. You need to fill in the form and post it back to the NDIA. You also need to send your evidence back to the NDIA.

Once you have sent the form back, you will get a letter or a call from the NDIA to arrange a meeting with you in person. This is known as a planning meeting. You may want to talk on the phone instead of meeting in person for the planning meeting.  You will need to tell the NDIA if this is the case.


The NDIS is for people with disability. The aim of the scheme is for people with disability to get a package of supports and services to meet their needs, and have control and choice about the supports and services they get. 

You can use information on these pages when applying for the NDIS or when you have a problem with the NDIS.


What help is available?

If you have a problem with the NDIS you may want to raise an issue with the NDIA on your own, and tell them what you want to happen. This is known as self-advocating.

If you are happy to self- advocate you can still ask someone for support when you need it. For example, you might want someone to come to a meeting with you. 

When someone speaks to an organisation like the NDIA for you, they are advocating for you. You can ask friends or family to advocate for you. You may want someone else who you know to advocate for you, like an advocate from PWDA. 

You should not ask someone who could gain money from your NDIS plan to advocate for you. This could be someone who is paid to clean your house or do your shopping. Instead you could ask them where to get advocacy support and for information about self-advocating.

You can ask someone who will not gain money from your NDIS plan to advocate for you. This could be a PWDA advocate, an advocate from another organisation or someone else you trust.


For advocacy support from PWDA:

Call 02 9370 3100

Toll Free 1800 422 015

TTY Toll Free on 1800 422 016

Email This email address is being protected from spambots. You need JavaScript enabled to view it.

Download information leaflet (Word) 

The Qantas Carer Concession Card is issued to people with disability and high level support needs who require the full-time assistance of a carer whilst they are on the aircraft. A person is eligible if they need to have one-on-one support when seated on the aircraft for assistance with meals/drinks, transferring to the bathroom, orientation, communicating with the flight staff etc. A person is not eligible if they only need assistance boarding the aircraft, or when they arrive at their destination.

Qantas Carer Concession cardholders and their nominated carer will receive the following discounts for Qantas domestic travel within Australia.

Economy Travel for Qantas Carer Concession Cardholders:

10% discount on Domestic Red e-Deal and Flex Economy Class fares

For Nominated Carers:

50% discount on Domestic Red e-Deal and Flex Economy Class fares

Business Class Travel For Qantas Carer Concession Cardholders:

50% off Full Cost Domestic Business Class Fares (subject to availability)

For Nominated Carers:

50% off Full Cost Domestic Business Class Fares (subject to availability)


All discounts are subject to booking class availability.

Bookings for the cardholder and their nominated carer must be made at the same time and both bookings must be made using the Card in order to obtain the discount. The Qantas Booking Fee is not payable on bookings made using the Qantas Carer Concession Card.

Fare conditions apply.

Discounts are not available:

  • on international travel (International flights are numbered QF1-399);
  • on flights operated by any of Qantas' alliance partners; or
  • in conjunction with any other concessional airfare.

This card is a photo ID card which is valid for three years and has an administration fee of $49.50 including GST.

Download the application form (Word or PDF) and the information package (Word or PDF).


For any queries, please call 1800 806 769 or email This email address is being protected from spambots. You need JavaScript enabled to view it..

aust-network-universal-logoAustralian Network for Universal Housing Design (ANUHD)

People with Disability Australia provides auspicing and teleconference support to the Australian Network for Universal Housing Design (ANUHD). ANUHD is a national network of housing industry bodies, housing professionals, government professionals, designers & builders, researchers and home occupants who believe that the homes we build for today’s Australia should be fit for all of tomorrow’s Australians.
For more information visit the ANUHD website

Disability Rights Now logoDisability Rights Now

People with Disability Australia are partners of a Civil Society Report Project Group which has compiled a Shadow Report on Australia's implementation of the Convention on the Rights of Persons with Disabilities (CRPD).
For more information visit the Disability Rights Now website

NSW Disability Advocacy Network (NDAN)NSW Disability Advocacy Network (NDAN)

People with Disability Australia supports NSW Disability Advocacy Network (NDAN) a network of independent community-based disability organisations and groups in New South Wales whose primary purpose is advocacy and/or provision of rights-based information for people with disability.
For more information visit the NDAN website

Sexual Assault in Disability and Aged Care (SADA)Sexual Assault in Disability and Aged Care (SADA)

People with Disability Australia auspiced the SADA project which provides a framework for action in which organisations work together to protect vulnerable people in care settings, raise  the awareness of the issues of sexual assault amongst people with disability and older people in care in the wider community and provide resources and training on preventing and responding to sexual assault.
For more information visit the SADA website

Shut In Campaign LogoShut In Campaign (Shut In)

People with Disability Australia supports the national campaign to raise awareness about people with disability in institutions, to take action to close institutions and to advocate for housing and supports that enable people with disability to live in the community in the same way as everyone else.
For more information visit the Shut In Campaign website

Stop the Violence Project (STVP)

Stop the Violence Project (STVP)

Women with Disabilities Australia and People with Disability Australia (PWDA) with the University of NSW collaborated in Stop the Silence, Stop the Violence as part of a multi-layered approach to assisting women and girls with disabilities under the National Plan to Reduce Violence against Women and their Children. Funded by the Commonwealth Department of Families, Housing, Community Services and Indigenous Affairs (FaHCSIA) under the National Plan, the project will provide an evidence base to support future reform of the service system to better respond to the needs of women and their children. 

For more information visit the Stop the Violence Project website

Touching BaseTouching Base

People with Disability Australia have long supported the principles and aims of Touching Base which assists people with disability and sex workers to connect with each other. PWDA is also represented on the Touching Base Comittee of Management.
For more information visit the Touching Base website

PWDA supports the White Ribbon campaignWhite Ribbon

The White Ribbon Campaign is the world's largest male-led movement to end men's violence against women. White Ribbon engages and enables men and boys to lead this social change. People with Disability Australia actively supports and extends the reach and impact of the campaign and vision.
For more information visit the White Ribbon website


PWDA is working on several NDIS projects. Please click on the menus on the left for further details.


April 2012 | PWDA Submission to the Mid-Term Review of the AusAID Strategy: Development for All - Towards a Disability-Inclusive Australian Aid Program 2009-2014

In this submission, PWDA responded to questions posed in the AusAID Mid-Term Review of the Strategy: ‘Development for All - Towards a Disability-Inclusive  Australian Aid Program 2009 -2014’ Terms of Reference which looked at the extent to which AusAID policy and implementation has been in line with the UN Convention on the Rights of Persons with Disabilities (CRPD), particularly in regards to the participation of people with disability and their representative organisations.

April 2012 | PWDA supports Australian Youth Ambassador for Development (AYAD)    

PWDA partnered with the Australian Youth Ambassadors for Development (AYAD) program to support Stephanie Hubbard in her year-long role as a Communications and Marketing Officer with the Pacific Disability Forum (PDF) in Fiji. 

The AYAD Program is part of Australian Volunteers for International Development, an Australian Government, AusAID initiative.  To learn more about the AYAD program, visit

March 2012 | United Nations Economic and Social Commission for the Asia Pacific (UN ESCAP) Regional Preparatory Meeting on the New Asian and Pacific Decade, 2013-2022

PWDA participated in the United Nations Regional Preparatory Meeting on the New Asian and Pacific Decade, 2013-2022, as part of a group of 15 international ‘Civil  Society Organisations’ (CSOs).  The meeting focused on reviewing the draft goals and targets to be included in the 'Incheon Strategy' for people with disability in the Asia Pacific. The Incheon Strategy is an action framework for the new Asian and Pacific Decade of Disabled Persons, which will run from 2013 to 2022. The CSO’s wrote a unified joint statement on the draft Strategy at the meeting. The ‘CSO Joint Statement’ formed the basis for input to the meeting discussions and influenced the revised draft text of the Incheon Strategy.

The meeting also promoted the Regional efforts to implement the Convention on the Rights of Persons with Disabilities (CRPD) through the ‘Make the Right Real Campaign’

The Incheon Strategy will be finalised at the ‘High Level Intergovernmental Meeting for the New Decade’, held in Incheon, Republic of Korea, 29 October to 2 November 2012.  PWDA will continue to have input to the New Decade of Persons with Disability in the Asia Pacific and strategies for implementation of the Convention in our region. 

October 2011 | Durban, South Africa Disabled Peoples' International 8th World Assembly

A delegation of Australian people with disability from PWDA and the Australian Federation of Disability Organisations (AFDO) represented Australia at the Disabled Peoples’ International (DPI) 8th World Assembly in Durban, South Africa.

December 2010 | PWDA supports DPO Kiribati

In 2010 PWDA supportedTe Toa Matoa, the  Disabled Persons Organisation (DPO) in Kiribati.  Kiribati is one of the poorer countries in the Pacific and is seriously endangered by climate change and rising tides and unfunded without any office or substantial resources. Despite this, Te Toa Matoa is a dynamic organisation which uses song, dance and storytelling to undertake advocacy for people with disability.

September 2010 | DPO Tonga receives a data projector

Naunau 'oe 'Alamaite Tonga Disability Association (NATA) is a non-government, not for profit association formed by a group of people with disability who have come together to speak out for themselves and help empower people of differing abilities in Tonga.  Following a request from NATA for a data projector, PWDA was able to locate a projector and deliver this to NATA. With this small gift, NATA is now better equipped to give presentations on human rights and advocacy within the Tongan community.

Note: Due to the limited nature of our funds, PWDA does not accept unsolicited proposals or calls for assistance from DPO’s. Instead we work with established partner organisations and strive to increase their capacity to grow and develop within their own countries. PWDA is open to establishing new relationships with individuals and organisations willing to fund or promote our development work.

March 2010 | Council Meetings of the PDF in Fiji

The 2010 Pacific Disability Forum (PDF) Council Meeting was attended by 21 out of 22 Full Members from all 13 member countries, including PWDA and one territory (New Caledonia). The members approved the 2008-09 audited financial report, received annual reports from the Executive Committee and CEO and endorsed the 2010-2011 annual work plan and budget. Three new  organisations were received as Associate Members of PDF - Fusi Alofa Association Tuvalu, National Disability Resource and Advocacy Centre (PNG) and the Tonga Red Cross Society brought the total membership of PDF to 22 Full Members and 16 Associate Members.

September 2009-August  2010 | AHRC and PDF provide DPO Governance Training

The Pacific Disability Forum (PDF) partnered with the Australian Human Rights Commission (AHRC) to coordinate and deliver governance and human rights training to nine countries in the Pacific. It also provided an opportunity for government and DPO representatives to begin working and planning together on strategies to progress the rights of people with disability in their countries.

PWDA provided support to the program by developing and delivering the advocacy component of  the training. Other support organisations include the Pacific Islands Forum  Secretariat (PIFS) and the Regional Rights Resource Team (RRRT).

April 2009 | PDF Conference and Council Meeting, Vanuatu

The Pacific Disability Forum (PDF) held its first Pacific Regional Conference in Port Vila, Vanuatu from 20-24 April 2009. The Conference consisted of three separate events  - the Women with Disability Forum, a two-day Conference program and the PDF General and Council meetings.

Co-hosted by PDF member Disability Promotion and Advocacy Vanuatu (DPA), the Conference provided PDF members, including PWDA and other participants with an opportunity to discuss disability and development and regional initiatives and projects.

February 2009 | 1st International  Community Based Rehabilitation (CBR) Congress in Bangkok

PWDA participated in the First Asia Pacific Community Based Rehabilitation Congress, 'Community – based Inclusive Development: Persons with disabilities and their families', which was held in Bangkok, Thailand from 18-20 February 2009. This Congress was held as a joint initiative between UN agencies, Governments and civil society.

The Congress brought together leading experts in Community Based Rehabilitation (CBR), people with disability and their organisations, donor and development  agencies involved in disability inclusive development, Government and Non-government organisations and many others to share knowledge and experiences of CBR, promote the effectiveness of CBR as a multi-sectoral strategy and develop future alliances and networks for the realisation of the rights of people with disability.

February 2009 | PWDA visited DPOs and other NGOs in Thailand and Laos

  • Lao Disabled Peoples Association (LDPA);
  • Lao Women with Disability Development Centre;
  • Cooperative Orthotic and Prosthetic Enterprise (COPE);
  • the Department of Social Development and Welfare – Ministry of Social Development and Human Security;
  • Baan Fuengfah Home for Babies; and
  • Two CBR programs operating in the Bangkok.

October 2008 | Australian Leadership Awards Fellowship (ALAF) ‘Disability and Development – Leadership in Asia and the Pacific’

PWDA acted as the lead agency in partnership with the Aboriginal Disability Network (ADN), Australian Council for International  Development (ACFID), Australia Pacific Islands Disability Support (APIDS), Encompass Community Services Inc. and Vision Australia to provide the ‘Disability and Development –  Leadership in Asia and the Pacific’ ALAF Program 2008.

This 2008 program targeted people with disability for the first time, many of whom represent Asian and Pacific Disabled Peoples Organisations (DPO) and provided ground breaking opportunities to empower people with disability to gain both control and a voice.

2004 -2008 | Council Meetings of the Pacific Disability Forum

PWDA participated in Pacific Disability Forum Council Meetings throughout 2004-2008 where members approved audited financial reports, received annual reports from the Executive Committee and CEO, and endorsed upcoming work plans and budget.

PWDA draws on our history and organisational experience to share with other DPO’s strategies to further their capacity for leadership, organisational development, networking,  advocacy, lobbying and policy formulation. We have a strong focus on building partnerships through a DPO-to-DPO approach to disability inclusive development.

Our DPO-to-DPO approach puts into application the Disabled People’s International (DPI) slogan ‘Nothing about us  without us’.  It provides a unique DPO-to-DPO partnership model to undertake disability inclusive development where both sides of the partnership are enhanced.

Links to other Disabled People's Organisations

Read more ...

PWDA has at its core a human rights approach to development. We strive to overcome the environmental and attitudinal barriers which limit the capacity and opportunity of people with disability to participate on an equal basis and use UN Conventions and other key human rights instruments to guide and frame this work.

We believe all people with disability have the right to make their own decisions rather than being passive recipients of choices made on their behalf. To this end we are committed to sharing our capacity to develop the ability of others to defend and promote their human rights.

Guiding principles

  • People with disability are people first.  Environmental and attitudinal barriers limit the capacity and opportunity of people with disability to participate on an equal basis, not a person’s disability.
  • ‘Nothing  about us without us’ – people with disability must be afforded the opportunity  for self determination. Self  determination is essential for achieving true equality.
  • People with disability possess many skills and  abilities and have enormous potential for life-long growth, development and  contribution.

The UN estimates that 650 million people worldwide have a disability. Approximately 80 per cent of this population live in developing countries with Asia and the Pacific being home to two thirds of these people with disability. People with disability, no matter their disability or country of origin, represent the most disadvantaged and marginalised  group within any society.

As a rich and developed Pacific nation, Australia has a responsibility to its Asia Pacific partners and colleagues with disability. For this reason, PWDA has made a commitment to develop effective and meaningful partnerships with its regional partners to enhance their capacity for self-representation, to build unity and further strengthen the global  disability rights movement.

Established in 2002, the Pacific Disability Forum (PDF) works towards the achievement of inclusive, barrier-free, socially just and gender equitable societies that recognise the human rights, citizenship, contribution and potential of people with disabilities in Pacific Countries and territories.

The PDF promotes and facilitates Pacific regional cooperation on disability-related concerns for the benefit of people with disability.

The PDF is instrumental to building the capacity of disabled people’s organisations (DPOs) in the Pacific and is guided by the international and regional human rights framework, including the

PWDA has been involved with the PDF since its inception and was represented on the inaugural Executive Committee of the PDF for four  years.  PWDA works in partnership with the PDF on advocacy and capacity development projects and values highly the expertise, skills and commitment they bring to the disability rights movement.

To learn more about the PDF, please visit their website

Disabled Peoples' International (DPI) is a cross-disability, consumer-controlled international organisation of people with disability in over 130 countries around the world.  It was established to promote the  human rights of people with disability through full participation, equalisation of opportunity and development.

The goals of DPI are to

  • promote the human rights of people with  disability;
  • promote economic and social integration of people with disability; and
  • develop and support organisations of people with disability

For more information about DPI please visit

For more information about DPI Asia-Pacific visit


PWDA holds associate membership of Disabled People’s International (DPI) and has been involved in DPI since its inception in 1980. This has included attendance at DPI world and regional assemblies and workshops, and assisting with the organisation of the DPI World Assembly held in Sydney in 1994.

Recent Events

  • October 2011: Durban, South Africa - DPI 8th  World Assembly
    From 10–13 October, a delegation of Australian people with disability from PWDA and the Australian Federation of Disability Organisations (AFDO) represented Australia at the DPI 8th World Assembly in Durban, South Africa.
    Click here for more information on the event and the Australian delegation, including a daily roundup and photos.
  • August 2011: New Delhi, India - DPI Regional Workshop
    PWDA participated in this workshop in Delhi. The aim of the workshop was to support Disabled People’s  Organisations (DPOs) towards accelerating the Implementation of the CRPD.  At this event, PWDA worked with the other Pacific DPOs to ensure that Pacific issues were highlighted in discussions and that the final Recommendations reflected key priorities for the Pacific Region, namely those contained in  ‘Pacific Disability Strategy’. PWDA was involved in a subcommittee to draw up the outcomes statement as well as holding a meeting of Commonwealth countries  to develop a statement to be forwarded to CHOGM 2011 in Perth.
  • 2010 Pacific Disability Forum (PDF) Regional  Conference and Council Meeting
    PWDA participated in the sub-regional Oceanic meeting of DPI.
  • 2010 DPI regional assembly in Bangkok
    PWDA participated in this regional assembly

Group of women with disabilitySince 2002, PWDA has engaged in international development projects which aim to consolidate the development and growth of Disabled People's Organisations (DPOs) and build the disability rights movement in the Asia Pacific and Internationally.

PWDA is a signatory to the Australian Council for International Development (ACFID) Code of Conduct and is committed to ethical practice and public accountability in all its international development work. PWDA also has Special Consultative Status with the Economic and Social Council of the United Nations.

We hold associate membership of Disabled People’s International (DPI) and have been involved since its inception in 1980. Click here to learn more about our work with DPI.

We have also worked closely with the Pacific Disability Forum (PDF) since its inception in 2002. More information is here about the PDF.

Our Work in the Pacific Region and Disability

PWDA undertakes two broad areas of responsibility in our international work. We represent Australian people with disability in Pacific and international forums; and work with DPOs in developing countries to build their capacity to self-govern, expand, network with other organisations and governments and sustain effective advocacy.                

Pacific Disability Forum 4th Pacific Regional Conference on Disability       


PWDA Membership Services provide details about Australia-wide membership, activities and current issues through a range of publications as well as providing links to other sources of information and assistance.

If you have any enquiries about PWDA membership please click here or This email address is being protected from spambots. You need JavaScript enabled to view it..

More information

The Disability Rights Information Service (DRIS) at PWDA provides information to people with disability and their associates. This is by supporting, mentoring and empowering the person with a disability to self advocate and seek out the most appropriate service to address their issue.

The DRIS also receives and assesses requests for advocacy support where people feel unable to resolve issues or complaints for themselves or require representation.

Anyone is able to ring us on behalf of a person or group of people with disability this includes any associates, family members, carers, friends, neighbours, disability support workers and any other professionals.

Please ring the Disability Rights Information Service (DRIS) between 9:30 am and 4:30 pm (AEST) Monday to Friday on (02) 9370 3100 or Toll Free on 1800 422 015 or TTY Toll Free on 1800 422 016 or email This email address is being protected from spambots. You need JavaScript enabled to view it.

Need to make a complaint about our services or work?

Our Individual & Group Advocacy Services are provided by Advocates who stand up for the rights of a person with disability and helps sort out their complaint, issue or problem. Our advocates take direction from the person with disability, keeps their issues and information private and confidential and only releases information with permission from the person. Advocacy support can include going to meetings with or for the person, writing letters, making phone calls or assisting them to lodge complaints. PWDA's Individual & Group Advocacy Advocates work tirelessly to resolve issues and improve the quality of life for people with disability.

Our Individual & Group Advocacy Services are

  • non-legal,
  • issue-based,
  • short to medium term,
  • to people with disability who have serious and urgent issues and
  • also provides information to people with disability about how to advocate for themselves.

Watch this video, featuring PWDA staff, to see how individual advocacy works.

Priority is given to people with disability experiencing abuse and neglect, discrimination, homelessness or lack of any or appropriate services and supports. Specific consideration is given to groups of people experiencing increased disadvantage:

  • women with disability
  • children with disability
  • people with multiple disability
  • people with disability who are Aboriginal and Torres Strait Islanders
  • people with disability living in segregated settings (boarding houses, institutions, prisons and detention centres)
  • people with disability living in regional or remote areas.

PWDA's Individual & Group Advocacy Services provide support to people with disability

  • living anywhere in NSW with Advocates based in Redfern;
  • living in three regions of NSW with locally based Advocates in Queanbeyan, Sutherland and the Southern Tablelands and Southern Highlands;
  • living in five regions in Queensland with locally based Advocates in Logan, the Fraser Coast, the Sunshine Coast, Bundaberg, Mount Isa and Lower Gulf Communities.
    (For contact details and postal addresses please click here)

Getting help with the NDIS

You can find out more about the NDIS on our advice pages.

We can now support people living in certain areas to appeal a decision made by the National Disability Insurance Agency (NDIA).

We can support you to make an NDIS appeal if you live in:

  • the Southern Highlands and Shoalhaven areas of New South Wales
  • the Capital Region in New South Wales (also called Southern New South Wales)
  • Queensland

If you live outside of these areas, we can tell you about local services to contact.

How to contact us

For advocacy support please call us on (02) 9370 3100, Toll Free on 1800 422 015 or TTY Toll Free on 1800 422 016 or email This email address is being protected from spambots. You need JavaScript enabled to view it.


what-we-doPWDA provides and undertakes: 

  • Rights-related information, advice and referral services for people with disability and their associates
  • Short-term individual and group advocacy assistance to people with disability and their associates
  • Advocacy for reform around systemic issues that adversely affect people with disability and their associates
  • Representation of the sector of interest constituted by people with disability and their associates to government, industry and the non-government sector
  • Coordination of the sector of interest constituted by people with disability and their associates
  • Disability rights-related research and development around issues of concern to people with disability and their associates
  • Disability rights-related training and education for people with disability and their associates, service providers, government and the public.

This work is supported in part by grants of financial assistance from both the State and Commonwealth Governments. This assistance is acknowledged with appreciation.


This one-day training provides a comprehensive introduction to the Convention on the Rights of Persons with Disabilities (CRPD) approaching disability from a human rights context. It discusses the background and the development of the convention and guides participants in detail through the rights enshrined in the CRPD Convention, the practicalities of upholding these rights and how to make a complaint under the Convention.

Read more ...

PWDA's Boarding House Individual Advocacy Project provides

  • free information and non-legal advocacy support
  • to any person with disability who lives in a Licensed Residential Centres (Licensed Boarding Houses) in NSW.

Family members, friends, neighbours, cares, and disability or mental health support workers can also ask us to help a person who lives in a Licensed Boarding House.

This information and advocacy support enables people with disability to increase the control they have over their lives through the representation of their interests and views. Some of the issues people are supported with are:

  • complaints about the quality of services and supports
  • access to adequate housing and supports
  • responding to abuse and neglect
  • complaints about financial management
  • Licensed Boarding House closure and relocation
  • decision making and guardianship
  • discrimination
  • major life changes and
  • access to health services.


More information

PWDA provides professional education and flexible training packages tailor-made to meet the needs of your organisation across a wide range of disability areas. We provide training aimed at reducing the vulnerability of people with disability to abuse and neglect and providing tools for building their capacity to protect themselves. 

PWDA also offers training as part of our work providing disability support for the Royal Commission into Institutional Responses to Child Sexual Abuse in preventing violence and abuse towards people with disability, including sexual assault.

Our training packages include

To find out more about our training services please use the links to the left or to discuss your specific training needs, please This email address is being protected from spambots. You need JavaScript enabled to view it.or telephone (02) 9370-3100

Updated Training Brochures are coming soon.